About etech
screens queue spikes, breaks and aux utilization of agents. making certain the queue is perfectly-managed by relaying true-time problems on AUX time reporting to Supervisors/Floor managers on the floor
talk to recent and current prospects applying World wide web and diverse software program to give information and facts and remedy queries about latest promotions and features.
Collaborate with cross-functional teams to collect requirements and supply databases methods that satisfy enterprise wants.
supply staffing demands, selecting designs and schooling programs to the administration for multiple accounts, which are elaborate in mother nature
the opportunity to multi-endeavor answering numerous chats/calls and navigating efficiently amongst both equally mediums.
Identifies and escalates precedence problems by inquiring probing inquiries and using the information foundation software package
ought to manage to Prioritize responsibilities and take care of numerous tasks at just one time; efficiently converse working with correct grammar and syntax (English); manage irate shoppers with tolerance, professionalism and courtesy; manage crisis conditions immediately and with discretion; Make overhead announcements with professional tone and language; Exhibit an experienced image and demeanor continually; go capabilities checks which includes basic skills tests.
analysis and examine market tendencies to find out new business alternatives inside the BPO, contact Middle, and IT support sectors.
controlling a remote or hybrid workforce is often demanding, but with the ideal approaches, it could be a hit! Within this episode of brief Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable ideas regarding how to correctly direct hybrid or distant teams—from location apparent objectives to fostering powerful interaction.
Maintains headset rental models. Has people who are renting headsets or having badges changed, full deduction form and sends to Payroll for motion. Updates termination ECF to point the return of an ID badge.
Take duty and initiative to acquire core techniques and competencies by remaining involved in just about every side of private enhancement.
Identify procedure stage chances to further improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
it's up into the Assistant Trainer to make certain their class is greedy the material and close any know-how gaps as read more discovered. This is done through questioning approaches, hands-on things to do, and classroom conversations.
Collect all needed facts while engaged on customer’s motive to Speak to and update tickets based within the interaction or escalate exactly the same to anxious department.